Refund & Replacement Policy

Effective [EFFECTIVE DATE] · The Indian Darzee

We want you to be genuinely happy with your order. This page explains how exchanges, replacements and refunds work, and one condition we ask every customer to respect: the brand tag.

Return & exchange window

You can request an exchange or return within 7 days of delivery. To be eligible, the product must be:

Unused, unworn and unwashed
In its original condition, with the brand tag attached and intact
In its original packaging, along with the invoice

Requests made after 7 days from delivery, or for items that don't meet the conditions above, won't be eligible for exchange.

The tag condition

The brand tag is how we verify a product hasn't been worn or altered. Because of this, it stays on until you're sure the fit and product are right for you.

If the tag has been cut

We will not offer a replacement or size exchange once the brand tag has been cut or removed from the product.

A refund is still possible in this case — but only after the original product has been shipped back to us and received at our facility. We do not issue refunds before the item is returned, and we cannot offer an exchange in place of it.

Our advice: try the product on carefully without removing the tag until you've decided to keep it.

Damaged or defective items

If your order arrives damaged, defective, or different from what you ordered, this is on us — the tag condition above doesn't apply here.

Contact us within 48 hours of delivery with your order number and clear photos of the issue
Once verified, we'll arrange a free replacement, or a full refund if you'd prefer
Return shipping for a genuine defect is on us, not you

Non-returnable items

A few categories can't be returned or exchanged, since they're made specifically for you or fall outside standard quality checks:

Made-to-measure or custom-fitted pieces cut to your own measurements
Items marked "final sale" at checkout
Products returned without the brand tag, outside the process in section 02
Products showing visible signs of wear, wash, or alteration by a third party

How to request a return

Write to us or message us on WhatsApp with:

Your order number
The reason for the return or exchange
A photo of the product, including the tag

We'll confirm eligibility and share the return address and next steps within 24–48 hours.

Return shipping

Change of mind or size

Return shipping is at your own cost, unless we've arranged a pickup on your behalf and deducted the cost from your refund.

Defective or wrong item

Return shipping is free — we'll arrange the pickup and cover the cost, no deduction from your refund.

Refund method & timeline

Once your returned product reaches us and passes inspection, we'll process your refund to the original payment method used at checkout. Refunds are typically credited within 7–10 business days of us receiving the item, though your bank or payment provider may take a few additional days to reflect it.

For prepaid orders paid by UPI, card or wallet, the refund goes back to the same source. For cash-on-delivery orders, we'll request your bank details to process the refund directly.

Size exchanges

Want a different size instead of a refund? Let us know when you raise your request. Once we receive the original product with its tag intact, we'll ship the new size at no extra cost, subject to availability. If the size you want is out of stock, we'll offer a refund instead.